ISP Network Support Engineer

We re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. Requirements • Respond promptly and professionally to customer calls and emails related to connectivity and performance. • Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. • Troubleshoot CPE devices, routers, and firewalls in live production environments. • Participate in a rotating after-hours emergency support schedule (1 week per month). • Consult with business clients on connectivity optimization and redundancy strategies when needed. • Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. • Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). • Troubleshoot BGP/OSPF routing issues and link failover events. • Configure and maintain MikroTik and Peplink devices in production. • Support tower deployments, backhaul upgrades, and infrastructure expansion projects. • Assist with firmware upgrades, configuration backups, and network hardening. • Maintain accurate network diagrams, IP addressing documentation, and system records. • Work closely with internal engineering and field teams to resolve complex network issues. • Escalate critical infrastructure issues appropriately while maintaining ownership. • Contribute to improving uptime, redundancy, and network optimization. • Share documentation and operational insights to improve team knowledge. Benefits • Competitive Salary • Opportunity for Professional Growth • Collaborative Work Environment • Professional Development Opportunities Originally posted on Himalayas